Quality, in supply chain, is about having no errors in shipments, low product damage, on-time orders, high productivity, excellent alignment with customer requirements, and full regulatory compliance.
With XCELL, it's also about finding ways to constantly move from Quality control to Quality Assurance.
The robustness and flexibility of the quality management system provides the structure to achieve compliance with most regulatory and standards requirements.
At XCELL health and safety procedures is standard practice, mandatory at all our sites. We are actively committed towards compliance with regards to health and safety and have highest levels of company standards of health and safety in the workplace.
We have established and implemented operating procedures covering health and safety, hazardous communications, and emergency preparedness. These include further mandatory and site specific health and safety measures.
Our educational process which involves the sharpening of skills, concepts, changing of attitude and gaining more knowledge to enhance the performance of employees is an integral part of our skill development process. We take steps to ensure that the individual acquires expertise and proficiency at his job while also feeling challenged to do more. We firmly believe in the training and development of the staff. We work with a defined process and expert advice for addressing to the needs of training and development of our staff members.
We believe in implementing the continuous improvement program in our operations and services, to support continuous improvement we continually examine our processes to discover and eliminate problems. We implement new ideas and methodologies to enrich our processes by revising our policies and procedures for enhanced efficiency in our system. We have a structured process that enables us to listen to and incorporate team and customer feedback.